Edge out competitors and make technology an advantage in this hyper-competitive retail space
Get Ahead in this Fiercely Competitive Market
Workcentric’s Retail Digital Transformation (DX) Solutions are designed to help you transform your retail business: from delivering various digital customer engagement tools to generating deep insights into your customers and store sales, to creating immersive brand storytelling experiences. These customer-facing and backend solutions will ultimately help you win and retain more customers
Customer Engagement with QuickReach
Customer engagement plays a vital role in achieving every business objective. Thus, doing it right leads to customer loyalty. QuickReach supports your digital transformation strategies and provides the interaction layer that connects your customers with your organization. Comprised of various software components that you can piece together like lego blocks, it offers convenient and safe ways to connect directly with your employees and backend systems across the entire customer journey.
Core Functionalities for Retail
Let your customers order products and services anytime, anywhere through menu and cart features and make transactions faster and more convenient through various online payment options
Provide accessible and efficient customer support through ticketing features which enable your contact center to respond to product questions and servicing requests via direct chat
Send out targeted broadcast messages to push the right content to the right segments and design promo coupons for discounts or freebies that are relevant to specific segments
Custom Add-ons & Extensions
Boost marketing initiatives through proximity marketing powered by beacon technology. Beacons enable location-based push notifications that drive traffic to your stores – whether to inform of an ongoing sale, or promoting new products, or presenting relevant content in real time
Give customer engagement an AI boost through voice and process software robots that automate processes and free up human resources to do higher-value work, enable services to be available 24/7 and ultimately boost customer satisfaction
Improve trust and transparency in sharing information across stakeholders by enabling blockchain technology to ensure product traceability and originality, as well as certify customer and supplier identities and documents
Analytics with WASP
The Workcentric Analytics Solutions Portfolio (WASP) is a suite of products that equip your business with the business intelligence tools to gain an advantage in the ultra-competitive retail industry. Powered by industry-leading IBM Cognos Analytics, WASP products can be implemented quickly so stakeholders can collaboratively make solid strategic decisions right away.
Financial & operational performance analytics is a growing need of businesses across various industries, because it enables the finance department and the C-suite to decide on business strategies based on reliable, transparent, and consistent data. WASP Planning consolidates data from various sources and provides tools designed to optimize your business’ entire planning cycle – from target setting and budgeting to reporting and analysis – that help you arrive at a single version of truth across stakeholders.
WASP Planning’s key features include:
What-if analysis to test alternative assumptions and compare results
Configurable reports for variance analysis or budget performance
Customizable business rules to address the simplest and complex planning requirements
WASP Store Profitability
In the retail business, analytics is a mission-critical area that companies need to make winning business decisions. WASP Store Profitability provides in-depth visual analytics you’ll need to better understand your sales data and take data-driven actions. WASP Store Profitability collects data from your POS and presents both aggregated and store-specific analyses of your sales performance.
WASP Store Profitability lets you slice and dice information across your stores and determine:
Which products sell more on specific stores
Which day of the week are your sales performing better than others
Which stores are making the biggest sales
Which locations are, as a whole, performing better
WASP Customer Insights
Leading organizations are using digital interactions and analytics to engage consumers and convert them into new or loyal customers by activating the appropriate touchpoint at the right time. They do it by gaining deep insights on customer segments’ behaviors and using that information to design relevant and personalized marketing activities. WASP Customer Insights provides you with an in-depth and holistic view of your customer segments by aggregating both digital and physical interaction and transaction data.
WASP Customer Insights lets you answer questions like:
What kind of customers each store has?
Which products sell the best in each segment?
How often do segments buy from my stores?
Which communication channels does each segment prefer?
Augmented Reality/Virtual Reality
While artificial intelligence makes it possible for businesses to personalize services, Augmented Reality / Virtual Reality (AR/VR) redefines how consumers interact with you by providing a number of new ways to present products, reshape buyer behavior and enhance their shopping journey.
AR/VR is a powerful way to create immersive experiences that shares your brand story to customers like never before and accelerates the selling process. Our strategy, design, and development services take your brand management goals and existing marketing campaigns and translate them into a transformative AR/VR-enabled solution.
The Top Choice for Enterprise Digital Transformation in the Philippines
Workcentric is a pioneering provider of end-to-end enterprise digital transformation solutions in the Philippines. Its offerings span digital transformation consulting, agile software product engineering, analytics and business intelligence, and cybersecurity and cloud solutions. Large enterprises and government institutions in the Philippines are steadily embracing innovation across their organizations, and Workcentric has all the right ingredients to fuel that innovation – strategy, design, and technology expertise.